Tech Support for Students

  • Faculty & Staff
  • Students & Alumni

Important information about tech support for SAS students during remote-teaching

This page is still in development.  New information will be added as it become available

Zoom for Students

As of 8/12/20 all SAS students are eligible for Zoom accounts and encouraged to create them as soon as possible

  • Visit http://zoom.sas.upenn.edu to login and create an account
  • Login through the Zoom desktop or mobile app by selecting SSO as the sign-in option; enter UPENN as the company domain


The best way to use Zoom is to install the Zoom program on your computer.

Telephone call-in is supported for all Zoom meetings.

  • Use the call-in option if your computer doens't have a mic or speakers
  • Use the call-in option if you are unable to join by computer or mobile device
  • Zoom offers call-in numbers for around the US and around the world.  See the full list of call-in numbers.  Please note that these call-in numbers are NOT toll-free
  • When joining by phone, you'll call into a phone number for your country, then be prompted to provide a meeting ID.  The meeting ID is the 7 digit number at the end of the invitatoin link.  For example, for this invitation link https://sasupenn.zoom.us/j/1234567 the meeting IS is 1235467

Review this video for details on how to configure audio and video settings for Zoom meetings

Email

Instructors and administrators will be relying on email more than ever to communicate with you.  It's important that you understand how your email account is configured and check it often.

2-step Authentication for PennKey and Email

Computer Labs

  • All SAS on-campus campus computer labs are closed for Fall 2020
  • Virtual PC Lab
    • SAS Computing and Penn Libraries have set up Virtual Labs that you can access anywhere
    • These virtual labs include many programs that are included on many campus PC labs
    • SAS Virtual Labs are for specific courses, and Penn Libraries Labs are for general access
  • Connecting to the SAS vLab for users in authorized courses
  • Information about Penn Library's vLab available to the general University population

Canvas

Adobe Creative Cloud Access for Students

Adobe had  previously provided free accounts for students but that offer ended on July 6, 2020. Students who need to use Creative Cloud applications will need to buy their own accounts at https://www.adobe.com/creativecloud/plans.html Select the Students & Teachers tab for educational pricing  Check with your advisor to see if the cost can be applied to your financial aid package.

VPN

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