ARTS & SCIENCES COMPUTINGSAS faculty and staff: if you need help, please consult the local support provider (LSP) for your department
Top 5 Email Help Issues for Students
Look here for solutions to common help issues or use the form below to report or problem or question
1. I can't access my Google@SAS account because I need to setup Two-Step Verification
Two-Step Verification is mandatory for new Student Google@SAS accounts and many Alumni Google@SAS accounts. New Students have 30 days from the creation of their Google@SAS account to enable Two-Step Verification. After 30 days the account will be locked out due to the enforcement of the policy. If you are unable to access your account because the 30 day time period has expired please go to: https://apps.sas.upenn.edu/rso/email/gmail to take steps to secure your account.
2. My PennO365 Pro Plus account has stopped working.
Losing access to your PennO365 Pro Plus account can be related to a recent change in your Affiliation or from acquiring a new Affiliation that has overwritten your Student Eligibility. Please fill out the form below and we can have a look to assist with regaining access.
3. How can I have my messages delivered to a different account?
You can make a change to your delivery destination here.
4. My Google@SAS account is over quota, how can I fix this?
You can find recommendations for moving storage from your Google@SAS account here.
5. I forgot my Google@SAS password.
Click here to reset your Google@SAS password