Email Help for SAS Students

  • Students & Alumni

SAS faculty and staff: if you need help, please consult the local support provider (LSP) for your department


If your account was recently disabled please use the form below to get in contact with us.


Top 5 Email Help Issues for Students

Look here for solutions to common help issues or use the form below to report or problem or question

1. I can't access my Google@SAS account because I need to setup Two-Step Verification

Two-Step Verification is mandatory for new Student Google@SAS accounts and many Alumni Google@SAS accounts.  New Students have 30 days from the creation of their Google@SAS account to enable Two-Step Verification. After 30 days the account will be locked out due to the enforcement of the policy.  If you are unable to access your account because the 30 day time period has expired please fill out the form below and we can assist with regaining access to your account.

2. Messages forwarded to my personal Gmail account are delayed or senders are receiving bounce messages

Google has recently made some changes to the way they handle such forwarding, resulting in delivery delays and bounce reports.  We are working with Google for a resolution to the issue.  In some cases, the issue resolves itself within a few days.  If you are still seeing delays a workaround would be to set your SAS account to deliver to your Google@SAS account.  To make this change you can go to:

3. My PennO365 Pro Plus account has stopped working.

Losing access to your PennO365 Pro Plus account can be related to a recent change in your Affiliation or from acquiring a new Affiliation that has overwritten your Student Eligibility.  Please fill out the form below and we can have a look to assist with regaining access.

4. How can I setup my mobile device or mail program for Google@SAS?

Click here to visit the Google@SAS FAQ and look for instructions in the Using Google@SAS section.

5. I forgot my Google@SAS password.

Click here to reset your Google@SAS password

Don't see what you're looking for?  Check out our Google@SAS FAQ page or fill out the form below and we'll get back to you soon.