Email Help for SAS Students

  • Students & Alumni

SAS faculty and staff: if you need help, please consult the local support provider (LSP) for your department

 

If your account was recently disabled please use the form below to get in contact with us.

 

Top 5 Email Help Issues for Students

Look here for solutions to common help issues or use the form below to report or problem or question

1. I can't access my Google@SAS account because I need to setup Two-Step Verification

Two-Step Verification is mandatory for new Student Google@SAS accounts and many Alumni Google@SAS accounts.  New Students have 30 days from the creation of their Google@SAS account to enable Two-Step Verification. After 30 days the account will be locked out due to the enforcement of the policy.  If you are unable to access your account because the 30 day time period has expired please fill out the form below and we can assist with regaining access to your account.

2. I forgot my Google@SAS password.

Click here to reset your Google@SAS password

3. My PennO365 Pro Plus account has stopped working.

Losing access to your PennO365 Pro Plus account can be related to a recent change in your Affiliation or from acquiring a new Affiliation that has overwritten your Student Eligibility.  Please fill out the form below and we can have a look to assist with regaining access.

4. How can I setup my mobile device or mail program for Google@SAS?

Click here to visit the Google@SAS FAQ and look for instructions in the Using Google@SAS section.

5. I am having trouble logging in to my SAS email

If you are not sure how to log in to your SAS email, visit our log in help page

Don't see what you're looking for?  Check out our Google@SAS FAQ page or fill out the form below and we'll get back to you soon.

(if "Other," please indicate which service provider you use in the "problem description" field below)

What type of system are you using?

How are you trying to access your email? (check all that apply)

Through a Mobile Device:

What type of problem or question do you have?