ARTS & SCIENCES COMPUTINGSAS faculty and staff: if you need help, please consult the local support provider (LSP) for your department
Top 5 Email Help Issues for Students and Alumni
Look here for solutions to common help issues or use the form below to report or problem or question
1. I am having trouble with Google@SAS 2-Step Verification and am not receiving SMS messages at my international phone number
There has been an increase in issues with SMS notifications reaching international phone numbers for Google accounts. It is recommended that Google@SAS user’s with international phone numbers configure alternative 2-Step Verfication methods to avoid trouble accessing their Google@SAS account. Google@SAS users can configure an Authenticator app, such as Duo Mobile or Google Authenticator, configure using Google prompt, or using downloaded back up codes. To add these methods you can go to:
https://myaccount.google.com/security
and then select 2-Step Verification to update your configuration. If you are currently unable to access your account please fill out the form below for assistance.
2. I can't access my Google@SAS account because I need to setup 2-Step Verification
2-Step Verification is mandatory for new Student Google@SAS accounts and many Alumni Google@SAS accounts. New Students have 30 days from the creation of their Google@SAS account to enable Two-Step Verification. After 30 days the account will be locked out due to the enforcement of the policy. If you are unable to access your account because the 30 day time period has expired please go to: https://apps.sas.upenn.edu/rso/email/gmail to take steps to secure your account.
3. My Google@SAS account is over quota, how can I fix this?
Google no longer offers unlimited free storage for Google Workspace for Education. As a consequence of this, the policy for alumni Google@SAS accounts will be changed beginning in 2025 for all alumni, including for the Class of ’25 and all future graduating classes.
The alumni Google@SAS storage quota will be 10 GB for all alumni, effective 60 days after their graduation date. In addition, alumni Google@SAS accounts that are inactive for one year or more will be deleted. There is currently no change to the policy which gives alumni the option to forward email sent to their @sas.upenn.edu address to a personal email address of their choosing.
You can find recommendations for moving storage from your Google@SAS account here.
4. My PennO365 Pro Plus account has stopped working.
Losing access to your PennO365 Pro Plus account can be related to a recent change in your Affiliation or from acquiring a new Affiliation that has overwritten your Student Eligibility. Please fill out the form below and we can have a look to assist with regaining access.
5. I forgot my Google@SAS password.
Click here to reset your Google@SAS password