As with other aspects of computing support, SAS faculty and staff receive their primary support for desktop computing (desktops. laptops, and other mobile devices) from their SAS Computing Local Support Provider (LSP). However, SAS Computing staff members from the Desktop Computing and Network Services workgroup administer a number a number of programs and manage a number of systems relevant to desktop computing support initiatives across the School, as well as set standards for supported hardware and operating systems.
The SAS desktop computer allocation program provides computers to eligible faculty and staff. Please check with your LSP for more information about this program. If you wish to purchase a computer with departmental, research, or grant funds, please first consult our recommendations and policies regarding purchasing desktop computers, and find out which hardware and operating systems we support. When purchasing a computer, you may be able to coordinate with your LSP in order to have DCS/NS staff order, receive and apply our standard image to the equipment.
Some of the computers replaced as part of the SAS desktop computer allocation program are refurbished and made available for a nominal cost to SAS departments, so that SAS employees who are not eligible for a machine as part of the allocaitons program (e.g. workstudy students) can have a computer which can be supported by SAS Computing staff.
Supported Operating Systems and Software
In most cases, SAS Computing recommends and supports the University standard operating systems and applications. However, we also make School-specific information available regarding some topics related to desktop computing standards, such as that regarding SAS Supported Desktop Platforms. Many of the University site-licensed or free supported packaged for network connectivity and security are available for download at the site linked to above.
Software applications can also be purchased via Penn's Office of Software Licensing or at Penn Business Services Technology Purchasing.
Desktop Security Recommendations and AntiVirus Software
The only way to protect yourself from the numerous destructive computer viruses that are continually circulating, with new ones released all the time, is to make sure your system has current antivirus software and up to date virus definitions installed. SAS Computing supports and recommends the use to desktop management software tools for antivirus and operating system and application patching for Windows computers. Please see the information below and check with your Local Support Provider (LSP) for more information.
- Desktop Computing Security Policies and Recommendations
- Use of Centrally Managed Anti-Virus Protection using Crowdstrike for Penn owned computers
- AntiVirus Software for personal Desktops and Laptops (information from Information Systems and Computing)
Data Storage, Backup, Recovery and File Sharing
As part of the SAS Data Backup System for Faculty and Staff, the Desktop Computing and Network Services workgroup manages a number of servers to allow SAS faculty and staff to store their critical administrative and academic data on network-based file servers. These servers are backed up to tape on a nightly basis and provide other forms of redundancy to reduce the risk of loss due to accidental deletion or system failure. These same systems can be used for secure storage of documens and data to be shared within and betwen departments or other groups of faculty and staff. Please check with your Local Support Provider (LSP) for more information.
Special Security Considerations for Laptop Computers
Theft of laptop computer on campus, or theft or loss off campus, are unfortunate realities which require special steps both to the reduce the risk of financial loss and to protect the data that may be stored on a laptop compouter. SAS Computing recommends that all SAs faculty and staff who use a laptop computer take the following steps to minimize these risks:
All University owned Laptops that run Windows or macOS must be encrypted. Encryption is usually done through the imaging process by your LSP. For more information about encryption, please click here.
Physically secure your laptop with a lock, even when in use so that if you step away for a few minutes, your laptop will be safer than if it is unlocked.
If you will not be near your laptop for any significant length of time, store it out of view and in a locked drawer or file cabinet, even if it is in a locked office.
Minimize the storage of sensitive information on laptops as much as possible.
In the event of any theft or loss of a laptop, notify the Penn Police, your building administrator, and your LSP.