The University of Pennsylvania’s license for Symantec Endpoint Protection (SEP) for personally owned computers ends on May 24^th, 2022. After this date, the software will continue to function and provide protection, but only for a limited time. It is recommended to remove this software and install a different antivirus software as soon as possible.

 

***NOTE*** THE INFORMATION BELOW PERTAINS ONLY TO PERSONALLY PURCHASED DEVICES. IF YOU FIND SEP IS STILL RUNNING ON YOUR PENN PROVIDED COMPUTER AFTER JUNE 1, PLEASE CONTACT YOUR SAS COMPUTING LOCAL SUPPORT PROVIDER.

 

The University provides access to Sophos Home free of charge to Penn faculty, staff and students to install on up to 10 personal devices. If you’d like to use this software, go to Sophos Home to download and install the software.

 

***NOTE*** It is important that you completely remove SEP and restart your computer before attempting to install Sophos.

 

How do I uninstall SEP from Windows?

 There are three ways to remove SEP from a Windows computer:

Uninstall from the Start menu 

1.     Select Start  and look for the app or program in the list shown. 

2.     Press and hold (or right-click) on the app, then select Uninstall. 

 

Uninstall from the Settings page 

1.     Select Start, then select Settings  > Apps > Apps & features.

2.     Select the app you want to remove, and then select Uninstall. 

 

Uninstall from the Control Panel

1.     In the search box on the taskbar, type Control Panel and select it from the results. 

2.     Select Programs > Programs and Features. 

3.     Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall/Change, then follow the on-screen directions.

 

If for some reason these steps don’t work to remove the software, you can try running the CleanWipe utility from the manufacturer’s website: CleanWipe Utility.

 

How do I uninstall SEP from MacOS?

 

1.     Open the Symantec Endpoint Protection client, then click Symantec Endpoint Protection > Uninstall Symantec Endpoint Protection. 

2.     Click Uninstall again to begin the removal. 

3.     To install a helper tool that is needed for uninstalling the Symantec Endpoint Protection client, enter your Mac's administrative username and password, and then click Install Helper. 

4.     If the Symantec Endpoint Protection is trying to modify a System Extension dialog box, enter your Mac's administrative username and password, and then click OK. 

 

After the uninstallation completes, you can click Restart Now. 

 

If for some reason these steps don’t work to remove the software, you can also try running the RemoveSymantecMacFiles utility from the manufacturer’s website: RemoveSymantecMacFiles.

 

***NOTE*** RemoveSymantecMacFiles does not target a single Symantec product. It removes all files and folders for ALL Symantec and Norton products for Mac, including any contents you have created yourself within those folders.

 

If you have questions or need further information, contact your LSP. Click here to find contact information.