Here are procedures and contacts for help with SRS (the Student Records System): expired and suspended passwords, password reset, gaining access, and usage.

For expired password or password suspended:

New info:

Effective August 16, 2021 all requests for mainframe password resets, account access to applications on the Administrative Mainframe (SRS), and access to Content Navigator/ORM should be submitted using the “Administrative Mainframe Request” tile in Support Center [http://supportcenter.upenn.edu/]

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Old info:

Effective April 12, 2016, you are no longer required to physically go to ISC’s Customer Service area (3401 Walnut Street, 265B Suite) to obtain a mainframe password reset. Streamlined personal verification mechanisms are being utilized to allow Infrastructure Operations to perform this service remotely and securely.

Should you require a mainframe temporary password or need a password violation reset, note the following change:

Between the weekday hours of 8:00 a.m. to 4:00 p.m. please contact Angela Henry (8-5031) or Chris Harnett (6-8232). Once your identity is verified, you will receive your temporary password via Secure Share.

This change applies to all mainframe request forms, email inquiries about access, SRS, Payroll, etc.

Additionally, there is no change to the weekday process for password violation resets, where you have exceeded the number of attempts to enter your password. However, for weekend and off-hours support for this activity, please contact our Operations partner, Blue Hill Data Services at 1-845-627-8450.

For department users seeking access or help with course posting and coding:

Contact Rick Dunn in the College Office at or 898-9657.