Adobe Licensing for Faculty and Staff

  • Faculty & Staff

Table of Contents

 

To request an Adobe Account, please click here.

  • If you have any Adobe-related questions, please reach out to your LSP.
  • Your LSP can help request an Adobe account, verify details of an account, and answer any other questions regarding Adobe products.

 

Eligibility

All Adobe licensing requires the user to sign-in with an Adobe account, except for the free Acrobat PDF Reader.

Faculty and Staff are eligible for Named-User licenses for either Acrobat Pro or the full Adobe Creative Cloud Suite. Anyone not eligible will need to purchase a license through Office of Software Licensing or Adobe. Please reach out to your LSP for details and with any questions.

 

How to Login

How you sign in depends on your account. The most common type of account at Penn is the Federated ID. Please reach out to your LSP if you need to request an account or have any questions.

 

Signing in with a Federated ID Named-User account ( )

This is an Adobe Federated ID which authenticates with your Pennkey credentials, and the most common type of Adobe account at Penn. This is the most common, and the default account as of July 2019. This type of account is also called an "Enterprise account."

Upon first opening Acrobat Professional DC (or any Adobe software), you will be prompted to signin:

  1. For Email Address, Enter:
  2. Click Continue
  3. If prompted, select "sign in with Enterprise SSO"
  4. This will redirect to the familiar Penn WebLogin page. Enter your Pennkey credentials.
  5. You will be prompted for 2-Step

 

Signing in with an Adobe ID Named-User account ( )

 Upon first opening an Adobe product, please sign in this way:

  1. For Email Address, Enter: pennkey@sas.upenn.edu
  2. Click Continue
  3. Enter your AdobeID password

If the password is unknown, users can reset it via Adobe’s “forgot password” prompts. Please check Junk and Clutter folders for the reset message. The message can sometimes take a while to arrive (hour+).

 

Setting up a machine with a Device License

Upon first opening an Adobe product, please sign in this way:

  1. When any Adobe software is opened, there will be a prompt for the user to signin with their AdobeID.
  2. If you do not have an AdobeID, please follow the prompts to create one. The account is free and quick to create.
  3. Upon signing in, you will be able to use the software per Penn’s Adobe license.

Note: You may sign in with any type of Adobe account to utilize the Device license on a shared machine.

 

How to Install with a Federated ID Named-User account

 

 After you have received your account activation message, please follow these instructions to install Adobe on your machine:

  1. Go to adobe.com/
  2. Click Sign In at the top right
  3. For your email address, put (NO SAS) and click continue
  4. You'll then need to enter your Pennkey and Pennkey password, and may need to Two-Factor Authenticate
  5. Once you are signed in, click the Help & Support button at the top, then Download and Install
  6. Find Creative Cloud and click the Download button for that
  7. Follow the on screen instructions and prompts and this should install Adobe Creative Cloud
  8. Once installed, open the Creative Cloud application, then click Install for the programs you need

 

How to Install with an Adobe ID Named-User account

 

 After you have received your account activation message, please follow these instructions to install Adobe on your machine:

  1. Go to adobe.com/
  2. Click Sign In at the top right
  3. For your email address, put and click continue
  4. You'll then need to enter your Adobe ID password
  5. Once you are signed in, click the Help & Support button at the top, then Download and Install
  6. Find Creative Cloud and click the Download button for that
  7. Follow the on screen instructions and prompts and this should install Adobe Creative Cloud
  8. Once installed, open the Creative Cloud application, then click Install for the programs you need

 

Troubleshooting

 

Error: The Ookta 400

This error has to do with how your email address is listed in the Penn Directory.

  1. Please go here: https://directory.apps.upenn.edu/directory/jsp/fast.do
  2. And in the upper-right corner, click on my Profile
  3. Sign in with your Pennkey and click OK to the usage statement
  4. From here, click on Edit next to your email address
  5. Make sure your address is listed as "public" by checking "Display in my Penn Details".
  6. If you have pennkey@sas.upenn.edu , please add your pennkey@upenn.edu .
  7. Once the change has been made, please wait about 15 minutes, then try to sign in again.

Once you have your Adobe account, you can remove your address from the public directory if you wish.

 

If you have any Adobe-related questions, please reach out to your LSP.